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Client Portal
Application Status Tracker
Allow clients to:
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- View the step-by-step progress of their visa application.
- Get a brief explanation of each step.
- Access estimated timelines for each stage of the application.
Document Upload and Management
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- Document Upload Form: Offer an intuitive and secure method to upload required documents.
- Document Checklist: Provide a list of required documents, and indicate which ones have been received and which are pending.
- Document Storage: Allow clients to revisit and download previously uploaded documents.
Communication Center
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- Messaging System: Allow clients to send messages to their caseworker directly from the portal.
- Appointment Scheduler: Integrate a calendar system for clients to book consultations or view upcoming appointments.
- FAQs: Include frequently asked questions specifically tailored to common client concerns.
Payment & Invoicing
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- Online Payment: Offer a secure method for clients to make payments online.
- Invoice Access: Allow clients to view and download their invoices.
- Payment History: Show a history of all transactions, including dates, amounts, and payment methods.
Feedback & Reviews
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- Feedback Form: Allow clients to provide feedback on the service they’ve received.
- Review Section: Encourage satisfied clients to leave reviews/testimonials.
Resources & Information
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- Knowledge Base: Offer guides, articles, or videos explaining various visa processes, rules, and updates.
- External Links: Quick links to official visa pages, policy updates, or any other relevant external resources.
- News & Updates: Share news related to visa regulations, country-specific updates, or any other pertinent information.